Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums after Australians rated the brand highest overall among robot vacuum products on the market.
Canstar surveyed 354 Australians to rate satisfaction with robot vacuums they had owned or used in the past three years. The survey covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use, and value for money. Roborock was ranked number one and was the only brand to receive five stars in every category.
Customer feedback cited
Danni Li, Roborock’s marketing lead, said the company was honoured to receive the award. She said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they love to do. Li added that consumer centricity is a core value and that the research and development team uses real customer feedback to shape future products, including what customers like, dislike, find slowing them down at home, and want from robotic vacuums. She said the award was particularly meaningful because it was decided by people who actually use robotic vacuums.
New mopping models
Recently launched in Australia, the Saros 20 Flow and Qrevo Edge 2 Flow are designed to deliver an enhanced mopping experience through SpiraFlow 2.0, an upgrade of Roborock’s original roller mop system. Roborock says the system tackles sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, faster roller rotation at 240RPM, 2.5 times downward mopping pressure, and new pressurised 100ºC self-cleaning fresh-water roller washing. The company claims this provides a deep and hygienic clean with a 99% bacterial removal rate.
Flagship and pet-focused features
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of mess so cleaning can be adjusted accordingly. Roborock says the DuoDivide Main Brush and Dual Lifting Side Brushes achieve a 0% hair tangling rate. A new RockDock features 100ºC pressurised mop washing and automated detergent dispensing.
At 8.98cm, the Qrevo Edge 2 Flow is one of the slimmest roller-mop robot vacuums on the market, according to Roborock, and uses 35,000Pa HyperForce suction with the upgraded SpiraFlow 2.0 system. For homes with pets, Roborock promises a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition identifies different floor types and spills and automatically adjusts waterflow. The model recognises carpet and automatically lifts the roller mop up to 15mm, while an Automatic Roller Shield is intended to keep carpets dry.